Elevating Careers: RSA Making Partner 11th Edition

Making Partner 2017

Making Partner is an elite program that provides leading brokers with the superior business skills needed to successfully grow their brokerages and take their careers and business to the next level.  Attendees receive individual leadership assessments; development plans and participate in interactive case studies built by brokers and RSA senior executive leaders.  Congratulations to all of our 2017 Making Partner graduates!

RSA has consistently made broker education and our investment in the broker channel a top priority and are proud to help advance the professional development of brokers. We recently wrapped up the 11th (consecutive) edition of our industry-renowned Making Partner program, in partnership with the prestigious Queen’s University Smith School of Business.

In the past, we held an open application process for one of just 20 Making Partner spots, but for 2017 RSA narrowed the acceptance process making admission to the exclusive program even tougher. Those invited to apply, were selected because their brokerage executive believe they demonstrate the potential to become future industry leaders. So, how did attendees feel about being selected to participate in RSA’s distinguished executive education program and just what did they gain from the experience?

Since attending Making Partner, participants Sheri Walters and Lauren Ruffolo of Aon have both been appointed Vice President of Aon Canada. Walters commenting on her acceptance to the program, Walters said “only 22 of us were selected and I was honoured to be selected among such and elite group of top performers.

Mitch MacLellan of Founders Insurance Group said, “I knew how prestigious the program was and had heard only positive things from past attendees.  I was extremely grateful and excited to take part in this year’s Making Partner."

Both MacLellan and Walters were highly impressed with the professionalism of the program delivery, sessions on financing and valuing business and the caliber and diversity of the group. MacLellan said "what stood out was how smoothly the course was run, how prepared and engaging the RSA staff were, how engaging all the professors were, just how top-shelf the entire program was.” “It was interesting to learn how diverse the insurance industry is and how many different channels are out there. I met brokers with a wide range of backgrounds and business strategies," said Walters.

Walters says “ A significant part of our role as insurance brokers is negotiation and influence. We learned strategies to do that better. I also left with new ideas about how to work with and manage people with different styles and personalities." Both commented on the ease with which the group came together, the learning opportunities presented by the diverse of lines of business represented and the value of increasing their broker network across the country.

RSA is proud of the partnership we have created with Queen’s Smith Business School to deliver this world-class program.  As this year’s attendees have indicated, the Making Partner program provides tangible skills and knowledge and offers new insights and approaches to improving sales, problem solving, negotiating and leading successfully. We are incredibly committed to the strength of the broker network and our investment in best-in-class continuing education supports this important objective. “With a changing industry it is important to invest in the longevity of the broker channel and grow it into the next era with broker partners,” said MacLellan.

We couldn’t agree more.


Sheri Walters, Aon Canada


Mitch MacLellan, Founders Insurance Group