Q&A

What is the Offer?

For the Broker:

Personal Insurance

When your client purchases or renews an eligible personal home or car insurance policy through you, they can earn 1 AIR MILES® reward mile for every $20* spent on premium (including taxes*).

Commercial Insurance Small to Medium Business

When your client purchases or renews a Commercial Insurance small to medium business property policy, they can earn 1 AIR MILES reward mile for every $20 of premium they spend (including taxes), to a maximum of 15 reward miles per month, per policy.*

Once registered, your client will begin earning reward miles.

What is the AIR MILES Reward Program all about?

The AIR MILES Reward Program allows Collectors to earn travel, leisure, entertainment and other lifestyle rewards quickly, simply by doing their everyday shopping for products and services at more than 100 brand-name Sponsors across the country. AIR MILES reward miles can be redeemed for more than different rewards, such as movie passes, family attractions, CDs and DVDs, electronic merchandise, sports and recreation, travel and more. So AIR MILES Collectors can spend their money on the things they need to get the things they want.

Who is eligible to receive AIR MILES reward miles?

Eligible customers include those who have a home, car or a small to medium business insurance policy with RSA. The Offer of AIR MILES reward miles is only available to eligible customers in the Provinces of British Columbia (excluding personal auto and small to medium business individually-rated commercial auto), Alberta, Ontario, Quebec (Commercial Insurance small to medium business only), New Brunswick, Nova Scotia, Newfoundland and Labrador, and Prince Edward Island and the Territories of Yukon, Nunavut and the Northwest Territories. Policies serviced by RSA for the Risk Sharing Pool, Facility Association or Residual Market are not eligible for AIR MILES reward miles.

How does your client earn AIR MILES reward miles with RSA?

Your client simply needs to register their AIR MILES Collector Number, RSA policy number, and effective date of their policy at www.rsagroup.ca.  AIR MILES reward miles are allocated monthly based on the total value of the policy premium, including taxes, divided by the term of the policy in months and then divided by 20. In the case of a policy premium that is the equivalent of less than $20* in premium per month, a minimum of 1 AIR MILES reward mile will be issued each month.*

Read the full Terms and Conditions here or call the RSA service line at 1-888-877-1710.

For your Client:  

How do I get an AIR MILES Reward Program Card?

You can enroll in the AIR MILES Rewards Program by calling 1-888-AIR-MILES (888-247-6453) or by visiting www.airmiles.ca and following the instructions on how to enroll online.

I think I had an AIR MILES Card once, but I can’t find it. What should I do?

If you cannot locate your card or think you may already have an AIR MILES Collector Number, please call the AIR MILES reward miles Customer Care Centre at 1-888-AIR-MILES (888-247-6453). If they cannot locate an existing account, they will be pleased to enroll you into a new account.

What happens if I don’t have an AIR MILES Card, but my spouse/family member does?  Can I give them my AIR MILES Card?

You can use any valid AIR MILES Collector Card number; however, only one Collector Number can be used with each policy.

Can I register my AIR MILES Collector number to my policy after it is purchased?

Yes. An AIR MILES Collector Number can be added to a policy after the effective date, but there are no retroactive earnings. In order to add your AIR MILES Collector Number, please visit www.rsagroup.ca or call RSA at 1 888 877 1710. AIR MILES reward miles will begin to accumulate once you have registered with RSA as an AIR MILES Collector. AIR MILES reward miles will be issued monthly over the course of the remaining policy term.

Can I get AIR MILES reward miles without showing my AIR MILES Card to the broker?

Yes, you can simply register your AIR MILES Collector Number, RSA and effective date of your policy at www.rsagroup.ca once you receive your new or renewing eligible policy.

How many brokers are included in the AIR MILES Reward Program at RSA?

RSA works with a national network of over 800 insurance brokerages across Canada. To find a broker near you, visit www.rsagroup.ca or call 1-888-877-1710.

Do reward miles expire?

This is subject to change at the discretion of AIR MILES.  Please visit www.airmiles.ca for full details.

When will I see my reward miles on my AIR MILES Statement?

You will periodically receive AIR MILES Statements in the mail or you can check your online AIR MILES Collector Number balance (which will be updated daily) at any time simply by logging onto www.airmiles.ca. It may take up to 75 days for the AIR MILES reward miles to appear in your account.

Where do I go if I have questions about my AIR MILES Collector number?

You can visit www.airmiles.ca for information about your AIR MILES account, or you can call the AIR MILES Customer Care Centre at 1-888-AIR-MILES for more information.

Can I pay my premiums with an AIR MILES credit card to get double reward miles?

Absolutely. RSA is pleased to offer credit card payment options. Collectors can earn miles when paying for purchases using the American Express® AIR MILES® Credit Card or the AIR MILES® Bank of Montreal Mosaik® MasterCard® with AIR MILES® Options. Customers can pay using other credit card products, depending on their payment plan, however, AIR MILES reward miles would not be issued by that credit card.

 

*Terms and Conditions apply. Not available in Manitoba or Saskatchewan.

®™ Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co. and Roins Financial Services Limited. All other trademarks are the property of their respective trademark owners.

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