Making an insurance claim can be a trying time for both your customers and you. That’s why we’re committed to resolving all claims fairly and efficiently—and getting your customers’ lives back to normal as quickly as possible.

Make a Claim

Please contact our claims team at the number below to make a new claim or follow up on an existing claim.

(RSA & WA)

Claims Ami™

Get simple claims related questions answered by a live chat agent nearly twice as fast as a phone call!*.

 *Based on usage information gathered by Johnson Inc., 2019.

Learn More

Hassle Free Claims®

We’ll respond within six business hours of receiving a claim—or we’ll pay your customer $500. That’s our Hassle Free Claims® guarantee.

Learn more

Claim FAQ

Unfortunately, Claims Point is no longer available. You will continue to receive support from your adjuster by phone and email, and you can share any required documentation with them securely via email. If you have questions on any current or previous claims, please contact your adjuster or speak with your broker.

Resources for customers

Resources for brokers

Additional resources

Key features


Seven claims centres across Canada


Professional counsellors available through RSA Care


Fast-track process for property losses


Highly trained claims specialists for all sizes of claims