Making an insurance claim can be a trying time for both your customers and you. That’s why we’re committed to resolving all claims fairly and efficiently—and getting your customers’ lives back to normal as quickly as possible.

Submitting a home or auto claim?

Start with Claims Point®, our online portal that makes submitting claims fast and easy.

You can also call our claims team at 1 800 319 9993 (RSA and WA) or 1 888 267 6766 (CNS).

Claims Point

Claims Point®

You and your customers can submit home and auto claims online in just minutes with Claims Point®.

Submit today

Claims Ami™

Get simple claims related questions answered by a live chat agent nearly twice as fast as a phone call!*.

 *Based on usage information gathered by Johnson Inc., 2019.

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Hassle Free Claims®

We’ll respond within six business hours of receiving a claim—or we’ll pay your customer $500. That’s our Hassle Free Claims® guarantee.

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Resources for customers

Resources for brokers

Additional resources

Key features


Seven claims centres across Canada


Professional counsellors available through RSA Care


Fast-track process for property losses


Highly trained claims specialists for all sizes of claims