Claims Point®

Simple, straightforward questions. A clean interface and intuitive navigation. Automated status updates. It’s a claims service that gets right to the point.

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With Claims Point®, we’re putting you in the driver’s seat.


For any personal home or auto or Individually Rated Commercial Auto claim, you can guide your customers through the whole process in just minutes.

Introducing NEW RSA Claims Point® Enhancements


Convenient Claims Summary, Secure Messaging, and more… Claims Point® enhancements designed with you in mind.

Convenient Claims Summary

Convenient Claims Summary

For ease of use and records, a summary of claim information entered will be displayed, with the option to keep both a digital and printed version on file.

Secure Messaging

Secure Messaging

You can now share details directly with the Adjuster with ease. Send a message and obtain further details quickly.

Quick Claim Updates

Quick Claim Updates

Offering a more user-friendly experience, this feature highlights exactly what has been added to a claim including who reported, the deductible, the type of loss and more.

Document Check

Document Check

Find the required documents required for a claim conveniently within Claims Point® for a more seamless experience.

Claims Point® resources


To help you get the most out of Claims Point®, check out the resources we’ve prepared, including a broker toolkit that you can use to help your customers understand how we’re changing the way we do claims.

Broker toolkit

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Customer toolkit

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Watch the video

“As a claims advocate, I feel all staff are able to report claims by entering them on Claims Point immediately. It means at least a 45-minute difference of actually getting the claim to an adjuster—and it makes a tremendous difference to servicing our customers. It’s also a great tool for identifying the claim handlers and getting their contact information, which can be emailed right from Claims Point.”

Lisa Murphy | Steers Insurance Ltd. | Atlantic Region

“I was training one of our newer employees on how to submit a claim. We found the process super easy, and I let everyone in the office know that they should give it a try. The claim came at the end of the day, and we wanted to make sure it got to you before we left. It was quick and easy!”

Nancy Zabizewski | Meadwell Mowat & Fennell Insurance and Financial Services | Ontario Region
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