Hassle-Free Claims®

Hassle-Free Claims ®

PARTNERING WITH A COMPANY YOU CAN COUNT ON


At RSA, we aim to settle every claim in a way that gets your clients get back on track with as little stress as possible. Our skilled team of claims professionals delivers our Hassle Free Claims® service by:

  • Contacting clients promptly and treating them in a professional and compassionate manner
  • Investigating claims efficiently
  • Arranging for repairs in a timely manner
  • Keeping clients informed throughout the claims process
  • Resisting fraudulent and exaggerated claims

TAKING CARE OF YOUR CLIENTS’ NEEDS

TRUSTED REPAIR FACILITIES

Our network of trusted repair facilities offer quick estimate approvals and exceptional repairs to your clients’ vehicles. These repairs are guaranteed for as long as the client owns their vehicle and continues to insure it with RSA.

QUALITY

Our network of approved, bonded contractors provides emergency repair and cleanup services to safeguard your clients’ property from further damage.

EASE

Our network of preferred suppliers provides timely, high-quality property repairs and replacement services.


OUR CLAIMS SERVICE COMMITMENTS


  1. We will make initial contact with you or your client within six business hours of notification of loss or we will give your client $500. This is our Hassle Free Claims® guarantee. *
  2. We will keep clients informed of key developments throughout the life of the claim.
  3. We will issue a cheque within two business days of settlement.
  4. We will inspect vehicle damage within one business day in urban areas and three business days in rural areas.

REPORTING A CLAIM


Call us at 1-800-319-9993:

  • We will confirm your client’s coverage
  • We will explain your client’s options
  • We will make arrangements for the repair or replacement of lost, stolen or damaged property

For windshield claims call 1-833-327-9306 for RSA and 1-833-327-9308 for WA. For additional claims contact numbers visit rsagroup.ca/make-claim.

To learn more about RSA’s Claims service and what to expect during the process, visit rsabroker.ca/claims.


WE’LL BE THERE WHEN YOUR CLIENTS NEED US


At RSA, our Hassle Free Claims® guarantee is good every single day—regardless of hurricanes, tornadoes, snowstorms and other events. We’re there when you and your clients need us.





* $500 Hassle Free Claims® guarantee does not apply to risk-managed programs, control adjusted programs or national accounts. Claims must be submitted via the appropriate channels. For more information, visit rsabroker.ca/onlineclaims.

Features

RSA-ICON-500-GUARANTEE

$500 guarantee* that we’ll respond to all new claims within 6 business hours

RSA-ICON-FAST-TRACK

Fast-track program for claims under $25,000

RSA-ICON-24-7-ACCESS

24/7 access to claims representatives

RSA-ICON-NETWORK

Network of preferred vendors